Frequently Asked Questions

Can I trust The Bridge for smooth and efficient service delivery?
Yes! you can trust us at The Bridge for efficient and smooth delivery of our premium service. Over the years, we have been able to serve a countless number of students/test takers in different locations. We are always ready to go the extra mile to serve our clients better.

How/when do I receive my free study kit?
Study kits or prep materials are usually posted out immediately we confirm payment from the test taker. We use courier/speed post service and delivery will be done within three(3) - five(5) working days after payment depending on your location. Please note that the courier service will not deliver packages to a p.o box, rather packages will be delivered to physical addresses only.

How do I receive information regarding my test/exam schedule?
The Bridge has an efficient customer service unit that is set up to communicate effectively with our clients. Our clients usually receive information from us through phone calls, text messages and emails. Our team strives to register all exam schedule requests within 24hours of payment confirmation. Once an examination is fixed/scheduled, details regarding the exam schedule and official payment receipt will be sent directly from the test owners/makers to the email address of the test taker.

Can I change my test date/reschedule my examination?
Yes, you can reschedule your examination but you are required to do that latest seven full days before your examination day. Please note that you will be charged a rescheduling fee. Please contact us for more information on this.

Can I register and make payment online?
Yes, all you need to do is to fill the registration form on the website and click on the submit button, then proceed to make the cash deposit or internet transfer into any of our official bank accounts listed on the payment page of the website. Please make the appropriate payment in your full name then call us or send a text message to inform us. Our team will quickly check our records to confirm your details and payment after which your examination will be scheduled and your prep materials will be posted to you immediately.